Oakland, CA, March 1, 2022 – The industry-leading warranty covers ALW’s extensive product portfolio of linear, cylinder, ring, and geometric LED luminaires against defects or failures of materials, powder coat or anodized finish, and most electrical components, including LED light sources and power supplies.
Under the 11-Year Warranty, ALW will provide replacement LED light sources, power supplies, fixture components, or entire fixtures at their discretion, should a failure occur during the warranty period. Wet location, exterior, and extreme temperature application are not included in the 11-year warranty, but are covered by ALW’s existing 5-year product warranty.
“We are excited to announce our new 11-year warranty and we understand the competitive advantage and value it provides our customers, specifiers, and agents,” states ALW’s CEO, Jeff Croskey.“
We made this industry-changing decision based on several key factors. First and foremost, our factory, processes, and people are absolutely best-in-class. Our ALW team consistently delivers the highest quality products on time, making this incredible warranty possible. Secondly, we only source and utilize the best electrical components in our luminaires to minimize the most common points of failure, especially the LEDs and power supplies. Thirdly, we are highly vertically integrated and control every aspect of production in house…design, fabrication, powder coating, assembly, and quality assurance. We have seen significant demand for extended warranty periods in several of ALW’s key market segments, including education, civic, and government projects. After analyzing our previous 17 years of product warranty data, we are confident in extending our new 11-year warranty to all markets and customers.”
See ALW’s latest products and innovations, including the newly launched Perimeter Collection, at alwusa.com.
About ALW: ALW manufactures beautifully designed, comprehensive architectural lighting solutions. Our vision is to Illuminate the Soul ® with our innovative and highly configurable designs, translating your raw vision to dazzling reality while providing you with a world-class customer experience. Our mission is to create lighting that inspires, delivering the highest quality visual experience for virtually any space. Our state-of-the-art manufacturing facility empowers you with the tools and flexibility to transform your space into something dynamic, with over 90% of our orders shipping in a few weeks or less.
Founded in 2005, ALW has expanded its offerings with the acquisitions of Neidhardt in 2017, and v2 Lighting Group in 2019. We bring your vision to light with a diverse selection of linear, decorative, and cylinder products, tailored to your space through a combination of configurable shapes, unparalleled performance, and a client-centric approach.